6
1
10
Service management:
mewujudkan layanan prima
Fandy Tjiptono
Primary Author
mixed material
9789792967197
Yogyakarta
Andi
2017
service_management.jpg.jpg
Pemasaran strategik
Fandy Tjiptono
Primary Author
Gregorius Chandra
Primary Author
mixed material
9789792967203
Yogyakarta
Andi
2017
9789792967203_Pemasaran-Strategik-Edisi-3.jpg.jpg
Pelanggan puas? Tak cukup!
Fandy Tjiptono
Primary Author
Anastasia Diana
Primary Author
mixed material
9789792952469
Yogyakarta
Andi Offset
2015
pelanggan_puas.jpg.jpg
Total quality management
Fandy Tjiptono
Primary Author
mixed material
9797310876
New York
Andi
2003
Strategi pemasaran
Fandy Tjiptono
Primary Author
mixed material
9789792904086
Yogyakarta
Andi
2008
624-H-PPP-0113-1.jpg.jpg
Total quality management (TQM)
Fandy Tjiptono
Primary Author
mixed material
9797310876
Jakarta
Andi
2003