Services marketing inteqrating customer focus across the firm

Services marketing inteqrating customer focus across the firm Zeithaml, Valarie A Primary Author Bitner Mary Jo Primary Author Gremler Dwayne D Primary Author mixed material bibliography America Mcgraw Hill International Edition 2009 en English xxvii, 708 hlm. :il. ; 25 cm PELANGGAN, PELAYANAN 658.812 9780071263931 Perpustakaan Pusat Pengembangan Kompetensi Aparatur Perdagangan Centre of Excellence 658.812/Zei/s 1958-PPP-1111-1 Perpustakaan Pusdiklat Perdagangan 658.812/Zei/s 1958-PPP-1111-2 Perpustakaan Pusdiklat Perdagangan 658.812/Zei/s 3836 2012-01-20 14:41:08 2012-01-20 14:43:46 machine generated