Gaya APA
Zeithaml, Valarie A, Bitner Mary Jo, Gremler Dwayne D. (2009).
Services marketing inteqrating customer focus across the firm (5th. Ed).
America:
Mcgraw Hill International Edition.
Gaya Chicago
Zeithaml, Valarie A, Bitner Mary Jo, Gremler Dwayne D.
Services marketing inteqrating customer focus across the firm.
5th. Ed
America:
Mcgraw Hill International Edition,
2009.
Text.
Gaya MLA
Zeithaml, Valarie A, Bitner Mary Jo, Gremler Dwayne D.
Services marketing inteqrating customer focus across the firm.
5th. Ed
America:
Mcgraw Hill International Edition,
2009.
Text.
Gaya Turabian
Zeithaml, Valarie A, Bitner Mary Jo, Gremler Dwayne D.
Services marketing inteqrating customer focus across the firm.
5th. Ed
America:
Mcgraw Hill International Edition,
2009.
Print.