Gaya APA
Martin, William B.. (2005).
Quality customer service: Cara jitu memikat hati pelanggan .
Jakarta:
PPm.
Gaya Chicago
Martin, William B..
Quality customer service: Cara jitu memikat hati pelanggan.
Jakarta:
PPm,
2005.
Text.
Gaya MLA
Martin, William B..
Quality customer service: Cara jitu memikat hati pelanggan.
Jakarta:
PPm,
2005.
Text.
Gaya Turabian
Martin, William B..
Quality customer service: Cara jitu memikat hati pelanggan.
Jakarta:
PPm,
2005.
Print.