mewujudkan layanan prima Fandy Tjiptono Primary Author mixed material bibliography Yogyakarta Andi 2017 id Indonesia

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xvi, 386 hlm. ;il. : 23 cm Fandy Tjiptono PELANGGAN, PELAYANAN 658.812 9789792967197 Perpustakaan Pusat Pengembangan Kompetensi Aparatur Perdagangan Centre of Excellence 658.812/Fan/s 3138-PPP-1020-1 Perpustakaan Pusdiklat Perdagangan 658.812/Fan/s 3138-PPP-1020-2 Perpustakaan Pusdiklat Perdagangan 658.812/Fan/s service_management.jpg.jpg 7326 2020-10-20 10:28:10 2025-11-05 14:18:27 machine generated