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Mapitupulu, Paimin. (2007). Pelayanan publik & Customer satisfaction . Bandung: Alumni.

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Mapitupulu, Paimin. Pelayanan publik & Customer satisfaction. Bandung: Alumni, 2007. Text.

Gaya MLA

Mapitupulu, Paimin. Pelayanan publik & Customer satisfaction. Bandung: Alumni, 2007. Text.

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Mapitupulu, Paimin. Pelayanan publik & Customer satisfaction. Bandung: Alumni, 2007. Print.