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Service management:
mewujudkan layanan prima
Fandy Tjiptono
Primary Author
mixed material
9789792967197
Yogyakarta
Andi
2017
service_management.jpg.jpg
How to be profesional customer service
Budi Haryono Pm
Primary Author
mixed material
9789722965209
Yogyakarta
Andi
2018
2990.jpg.jpg
Hug your haters:
how to embrace complaints and keep your customers
Baer, Jay
Primary Author
mixed material
9781101980675
New York
Portfolio
2016
2959.jpg.jpg
Funtastic service melayani itu menyenangkan
Tatay Sutari
Primary Author
mixed material
9786023754557
Jakarta
Grasindo
2016
2760.jpg.jpg
The simple truth of service
Blanchard, Ken
Primary Author
Glanz, Barbara A.
Primary Author
mixed material
9781492630487
Illinois
Simple Truth
2017
2749.jpg.jpg
How to manage customer voice
P.M. Budi Haryono
Primary Author
mixed material
9789792940008
Yogyakarta
Andi
2013
how_to_manage.jpg.jpg
Mengukur kinerja pelayanan dan kepuasan konsumen:
service performance and customer satisfaction measurement
Bahrul Kirom
Primary Author
mixed material
9786021311080
Bandung
Pustaka Reka Cipta
2015
mengukurkinerjapelayanan.jpg.jpg
Customer service dalam bisnis jasa transportasi
Suharto Abdul Majid
Primary Author
mixed material
9789797692773
Jakarta
Rajawali pers
2009
Pelanggan puas? Tak cukup!
Fandy Tjiptono
Primary Author
Anastasia Diana
Primary Author
mixed material
9789792952469
Yogyakarta
Andi Offset
2015
pelanggan_puas.jpg.jpg
Yes! I can serve
Yes! I can serve
Yes! I can serve
Yuliana Agung
Primary Author
mixed material
9786029735314
[Jakarta]
Yuliana Agung
2010
Yes-I-Can-Serve.jpg.jpg