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Service management: mewujudkan layanan prima textbook

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How to be profesional customer service textbook

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Hug your haters: how to embrace complaints and keep your customers textbook

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The simple truth of service

The simple truth of service textbook

How to manage customer voice

How to manage customer voice textbook

Mengukur kinerja pelayanan dan kepuasan konsumen: service performance and customer satisfaction measurement

Mengukur kinerja pelayanan dan kepuasan konsumen: service performance and customer satisfaction measurement textbook

Customer service dalam bisnis jasa transportasi textbook

Pelanggan puas? Tak cukup!

Pelanggan puas? Tak cukup! textbook

Yes! I can serve Yes! I can serve Yes! I can serve

Yes! I can serve Yes! I can serve Yes! I can serve textbook

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